Customer Service Representative/Call Center Representative Job at DISYS
Job Title: Customer Service Representative
Duration: 12+ Months (Possible extension)
Location: Phoenix, AZ 85034, USA
Responsibilities:
- Interact with customers via telephone to provide information
- Process transactions and reply to inquiries about services
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
- Maintain the highest level of customer service
- Refer unresolved customer issues to designated leadership for resolution
- Bilingual as required. Reading, writing, speaking.
Qualifications:
- Must have a High School Diploma or GED
- 6 months previous customer service experience
- Must be computer literate
- Excellent verbal and written communication skills
- Ability to make good decisions and resolve issues in a clear and calm matter
Job Types: Full-time, Contract
Pay: $14.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Phoenix, AZ 85034: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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