Customer Service Representative Job at The Woodlands Township
Full-time position, 40 hrs/wk. Monday - Friday from 8:30 am to 5:30 pm
Essential Duties and Responsibilities:
- Assist external and internal customers with requests for service by either phone, computer or in-person.
- Respond to routine inquires, answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel, department, or agency.
- Greet and assist visitors and/or direct to appropriate area or person. Handle caller requests for service/resolve issues.
- Notify patrons of activity schedules, cancellations and registration requirements.
- Process 311 request or Phone calls for Streetlights and report to appropriate entity (Entergy/CenterPoint)
- Track Street light repairs
- Recommend and process facility reservations (pavilions, pools, daycare/group visitation), for residents, vendors, employees, and outside agencies/organizations (schools, churches, misc. associations, etc.) using the company's Activenet registration/reservation software system.
- Process payments and track, receive and return deposits for facility reservations. Prepare cash receipts and deposits.
- Distribute facility reservation reports to staff as needed.
- Computer and organizational skills to assist with maintaining service request and work orders utilizing the company's software Accela Automation.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
- High school diploma or general education degree (GED)
Experience:
- Under and including one year related experience and/or training; or equivalent combination of education and experience.
- Computer proficiency in MS Office.
- Experience with Activenet and/or Accela (database programs) preferred.
The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.
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