Customer Service Representative Job at Print Appeal, Inc.
We are a 20 year old wholesale company that furnishes custom printed products across the USA. Our customers are the most important part of our business because they sell our products so we can concentrate on the quality of their merchandise.
We have an opening available for a Customer Service Representative. The position duties may involve but are not limited to the following;
Duties:
- Enter new orders into Sage accounting system.
- Process orders for customers (60-200 customers daily).
- Support and assist customer service daily with discrepancies on invoices, orders, product pricing, rush charges, and credit requests.
- Resolve any issues with customer orders to assure positive feedback.
- Manage and maintain correspondence with customers via email and telephone.
- Other duties as assigned by management.
- Answer heavy phones continuously throughout the day.
- Assure all orders are processed urgently to push orders into production.
- Track order status to make sure orders arrive by scheduled time.
Essential functions:
- Ability to communicate clearly and professionally.
- Pleasant, patient and friendly attitude.
- Proficiency in Microsoft Office
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Dallas, TX 75243: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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