Customer Service Representative Job at PharMerica
Our Company:
We offer:
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! Responsibilities:
PharMerica
Overview:
Join our PharMerica team! PharMerica is a
closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a
non-retail pharmacy environment. Our organization is in
high growth mode, which means
advancement opportunities for individuals who are looking for career progression!
We offer:
- DailyPay
- Flexible schedules
- Competitive pay
- Shift differential
- Health, dental, vision and life insurance benefits
- Company paid STD and LTD
- Tuition Assistance
- Employee Discount Program
- 401k
- Paid time off
- Tuition reimbursement
- Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
The
Lead Customer Service Representative assists the Supervisor or Manager with managing their duties – including the coordination of daily activities and providing telephone customer support services.
Partners with other business units such as Pharmacy, Clinical Hub, Billing & Account Management, etc. to ensure delivery of quality and timely customer service- Provides/implements/deploys operational enhancements to optimize team performance and to increase customer satisfaction
- Reviews call analysis with Manager and Director
- Continuously looks for process improvement opportunities and presents corresponding proposals
- Assists in keeping training materials and knowledge resources up to date
- Monitors and coaches team members on performance metrics
- Performs other tasks as assigned
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or GED is required; College degree preferred
- Licensed Pharmacy Tech is preferred
- Two years of experience in a high-volume call center environment
- Previous experience leading and coaching others in a call center environment is strongly preferred
- Strong working knowledge of Microsoft office suite, call center metrics, terminology & quality assurance processes
- Interpersonal skills, verbal and written communication, teamwork, ethics, organizational support, judgment, planning/organizing, professionalism, adaptability, and initiative
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