Purina Animal Nutrition LLC (purinamills.com) is a national organization serving producers, animal owners and their families through more than 4,700 local cooperatives, independent dealers and other large retailers throughout the United States. With an uncompromising commitment to animal excellence, Purina Animal Nutrition conducts industry-leading R&D initiatives that create and sustain a valued portfolio of complete feeds, supplements, premixes, ingredients and specialty technologies for the livestock and lifestyle animal markets. Species served by Purina Animal Nutrition include both large and small animals, including cattle, horses, swine, chickens, hamsters, gerbils and rabbits. Headquartered in Shoreview, Minn., Purina Animal Nutrition LLC is a wholly owned subsidiary of Land O’Lakes, Inc.

Customer Operations Representative is dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

This is a remote position. Candidates must be located within 60 miles of Harrisburg, PA or Massillon, OH in order to attend scheduled meetings at the facility.

Key Roles/Responsibilities:

• Own customer accounts and manage all aspects of the customer support process
• Act as a communication mechanism for the customer using strong communication skills , both written and verbal
• Order Management
• Knowledge of web order entry processes
• Product knowledge- animal milk replacer focus
• Enter and manage contract
• Complete Customer billing processes
• Act as the liaison between customer service, sales, customers, and manufacturing
• Understanding of customer service standard operating procedures (SOP)
• Salesforce software tool: Proficient knowledge of tool from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests

Required Experience:

• High School Diploma/GED
• 1+ years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

Land O'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.