The Customer Service Rep at Husqvarna Construction Products is responsible for taking direct phone calls from customers and internal sales reps regarding products. You will document key information with every point of contact. You will be critical in representing the company as a first point of contact to provide solutions for all customers, both internal and external.

You are looking for a company that offers:

• A competitive salary
• A full benefits package, including medical/dental/vision insurance
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program

That's Husqvarna Construction Products!

Husqvarna Construction Products is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at www.husqvarnacp.com.

As a Customer Service Rep at Husqvarna Construction Products you:

• Answer phone calls from customers and help clarify the purpose of the call
• Determine need to create an order, provide product information, create RGA or refer call to appropriate place
• Coordinate with other departments to verify availability of product
• Recommend product selection of equipment/blades based on product application
• Maintain data in Customer Relation Manager (CRM) system
• Process or respond to email correspondence from customer or sales rep
• Process credit memos/chargebacks as needed
• Communicate territory/customer problems with assigned sales rep
• Provide basic technical guidance on products

As the ideal candidate for this position you will have the following:

• Excellent English verbal and written communication skills
• Two to three years' experience as a Customer Service Rep, preferably in a call center environment
• Ability to work within established procedures
• Strong knowledge of Word and Excel

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Overtime

Ability to commute/relocate:

• Olathe, KS: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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