Customer Service Representative Job at Adams Granite Co., Inc.
About the Company
Adams Granite Company is a leading manufacturer of granite memorials. We are one of the largest manufacturers located in Barre, VT, in existence since 1934. We have experienced unprecedented growth in the last few years and are seeking motivated professionals to help sustain our growth who are seeking an opportunity for significant advancement and compensation. There is a signing bonus available to the right individual.
Position
We are currently seeking candidates for a Customer Service position. This position will prepare the individual for other growth opportunities within the company. Responsibilities include the following:
- Answering phones calls in a timely professional manner and portraying your willingness to help with their questions.
- Assisting customer inquiries, whether it is via phone or email, and responding quickly to customers' needs.
- Utilizing our ERP software for order entry, order changes and inventory adjustments.
- Use our CRM software to document customer interaction and other important information necessary to maintain relationships.
- Greet customers and vendors when they arrive and portray a positive and professional demeanor.
- Special projects or tasks assigned by management.
Qualifications
- Prefer a 4 year College Degree but not required.
- Effective communication skills that demonstrate the ability to work directly with people in a customer service capacity.
- Ability to learn new software. Knowledge of Microsoft Office and the ability to write formulas in Excel is a plus.
- Successfully work in an extremely fast paced environment.
- Multitasking is required.
- Candidates must be detail oriented. Order entry and order changes are critical to our success and must be completed accurately.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Signing bonus
Ability to commute/relocate:
- Barre, VT 05641: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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