Customer Service Rep Job at Real Floors
POSITION: Customer Service Representative
LOCATION: Macon, GA
HOURS: Monday - Friday (8 AM - 5 PM)
LOCATION: Macon, GA
HOURS: Monday - Friday (8 AM - 5 PM)
WOW! WE'RE GROWING AGAIN!
We are looking to add another top-notch
CUSTOMER SERVICE REPRESENTATIVE to our team in Macon, GA!
You might be our next great hire if:
- You an experienced Customer Service Rep looking to help a great company be even more successful!
- You want to be part of a fun, high energy team!
- You're looking for a long-term "work home" with a family-oriented culture!
- You have a positive, "can do" attitude!
- You thrive in a fast paced environment!
- You get along well with diverse personalities!
We seek a proactive problem solver - if something needs to get done, this person takes the initiative to pitch in; the phrase "it's not my job" is not part of his/her makeup. Our ideal candidate has a professional phone presence, and likes to shine both as an individual contributor and as a strong team player. He/she easily learns new computer systems with on-the-job training. Experience with Microsoft Word and Excel, and Gmail is a plus, but is not required.
COMPANY OVERVIEW:
Real Floors, Inc. has been named a Top Workplace for 8 years in a row! We are the leading multi-family flooring provider in the country! We provide flooring materials, supplies, and installation services to the multi-family industry (apartments, student housing). We have a strong, positive, family-like culture and highly value our employees.
RESPONSIBILITIES:
- Process new orders via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all subcontractor payroll is completed daily.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Ensure that all required documents are scanned into our system daily.
- Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.).
- Data entry as needed to perform the duties listed here.
- Other duties as assigned.
QUALIFICATIONS:
- Strong customer service orientation and 2+ years of experience providing customer support by phone and/or in person.
- Computer proficiency - accurate data entry, able to correspond effectively via email, perform accurate data input while speaking on the phone, etc.
- Detail oriented, self-motivated and organized.
- Professional, customer-focused approach.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Professional phone presence and strong verbal and written communication skills.
- Proven independent contributor, as well as a strong team player.
- Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.
- Bilingual fluency (English/Spanish) is a plus, but is not required.
AMAZING
BENEFITS:
- Generous Paid Time Off (PTO)
- Paid Holidays
- Annual Bonus Potential
- FREE Health Insurance
- Free Life Insurance
- Free Disability Insurance
- 401(k) + GENEROUS company match
- Fitness Membership Reimbursement
- More!
NOTE: Principals only! Recruiters, staffing agencies and other third parties will not be considered.
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