Job Description and Responsibilities – Pet Host

SCHEDULING

We are busiest on weekends so WEEKEND AVAILABILITY is REQUIRED. Typically our hosts are scheduled early shifts at 6 am or evening shifts that end at 8:30 pm.

GUIDING PRINCIPLES

1. We love pets and want to take the best possible care of them. Typically

2. We appreciate our pet owners. We always want them to be treated with respect and greeted with a friendly voice.

3. We do not get a second chance to make a great first impression. We want all of our first impressions to be great ones.

4. We are all a part of the PETSuites team. We are only as strong as our weakest link. We succeed together.

Our goal is to deliver customer service that will become legendary. Our standard is rave reviews

The role of PET HOST is primarily customer service and Pet Pro support. The training process involves a self-led training guide involving active learning and asking questions, following along . The PET HOST will assume responsibility for the care and welfare of the guests in our facility when directed by the LEAD Host, General and Resort Managers. The PET HOST must by example by demonstrating dependability, initiative, and excellent decision-making skills. Organization, attention to detail and follow up skills is critical. The PET HOST must be able to take direction well and communicate to Managers as well as all other employees in a positive, effective manner. It is essential that the PET HOST understands and employs the PETSuites philosophy of customer and guest care in all actions.

PET RESPONSIBILITIES

In capacity of Pet Host role:

• Ensure that each guest is treated with respect and dignity

• Ensure that all guest are receiving appropriate amounts of food and meds by communicating with the owners effectively and entering the information correctly

• Maintain a sanitary and healthy environment by following PETSuites standards of cleaning and disinfecting the lobby, equipment and cleaning up pet messes including feces/urine, etc

• Follow all PETSuites standards of safety with regards to handling guests, particularly aggressive guests and escape artists

• Pay specific attention to kennel tags, (Meds Person to Feed, Dog Aggressive, Separate for Feeding, etc.)

• Immediately alert LEADs and resort manager when a guest is ill or exhibiting odd behavior.

• Launder guests' sheepskin, towels, etc., as necessary to go home with guest.

CUSTOMER RESPONSIBILITIES

In capacity of Pet Host or Pet Host support role:

• Provide impeccable customer service.

• Maintain a positive attitude each day with clients and the staff.

• Ensure that each customer is treated with respect, patience and dignity

• Develop and maintain strong relationships with customers

• Proactively manage waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity

• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary

• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”

• Respond promptly and troubleshoots any customer relations issues, keeping in mind both the managers’ and PETSuites philosophy.

• Promptly address any uncomfortable situations with customers and EDUCATE and ACCOMODATE

• Along with resort managers, develop strategies for dealing with difficult customer relation issues.

PHYSICAL REQUIREMENTS:

• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping for long periods of time.

• Able to restrain/walk/leash(harness) dogs of all sizes up to 150 pounds safely.

• Work effectively in a fast pace environment with moving pets, answering phones, assisting customers, cleaning up pet messes.

• Talking and hearing to effectively convey information and understand instructions from staff and customers.

• Ability to communicate effectively with other staff members.

• Ability to report to work each shift on time.

REPORTS TO:

General Manager/Resort Manger

This statement sets forth the basic tasks and duties of the job, but is not intended to provide a detailed description of all functions that may be required to perform the job satisfactorily.

Job Types: Full-time, Part-time

Pay: $11.50 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Application Question(s):

• What is your work availability? What days and what hours are you able to work? Weekend availability is required

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.