POSITION PURPOSE / SUMMARY STATEMENT (defines the major functions/purpose of the position):

The Key Accounts Representative manages various key accounts of high volume and dollar amount. The Key Accounts Representative is responsible for various aspects of sales order entry, management/monitoring, and order changes. The Key Accounts Rep is responsible for establishing and maintaining relationships with our Sales Reps and Sales Directors/Managers on behalf of the company with professionalism and efficiency. Works cross-functionally with the Sales Reps, Credit, Logistics, Planning and Sales Management.

SUPERVISORY RESPONSIBILITIES (include titles of positions directly reporting to this position):

• This position does not have supervisory responsibilities.

ORGANIZATIONAL RELATIONSHIPS:

• Interacts with all levels throughout organization including employees and outside vendors.

DUTIES AND RESPONSIBILITIES:

• Manages various key accounts of high volume and dollar amount. Responsible for creating manual sales orders and management. Utilizing reports (i.e., allocation report) for daily management of orders; monitoring and processing EDI sales orders.
• Supporting the Sales Reps by updating order cancellation dates, removing sales holds and processing any manual changes to orders.
• Monitor incomplete sales orders and contracts.
• Research and resolve chargebacks under vendor compliance guidelines.
• Weekly account reporting to management for meeting preparation.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong written and verbal communication skills
• Ability to multi-task and prioritize to meet deadlines and department results

• Skilled at providing excellent customer service through assessing their needs and providing a solution
• Able to identify complex problems and finding solutions to address them
• Able to prioritize competing tasks and completing in a timely manner
• Knowledge of sporting goods industry
• Able to give full attention to customers without interrupting
• Knowledge of account/vendor compliance

CORE COMPETENCIES:

• Customer Focus
• Innovation & Creativity
• Collaboration & Mutual Respect
• Leadership
• Results Driven

MINIMUM QUALIFICATIONS

EDUCATION/EXPERIENCE:

• 3 years of customer service experience in consumer or sporting industry preferred
• 2 years in account management
• EDI experience a plus, and SAP experience preferred
• Experience in organizational skills preferred
• Associates degree or equivalent work experience
• Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
• Microsoft Office 365 applications a plus

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or other customers.
• Manual dexterity required.
• Office work, some lifting, considerable walking.

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign, or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an equal opportunity employer.