Essential Job Duties and Responsibilities:

• Act as secondary internal contact between company and customers for assigned accounts and sales representatives.
• Maintain optimal level of customer satisfaction for customers and sales representatives.
• Order Entry & order modifications.
• Research, review and provide solutions to customers and sales representatives' issues.
• Coordinate art edits, approvals, and sew outs ensuring final art is created to the customers' specifications.
• Communicate issues such as inventory availability or art capabilities. Follow up with customers via email and phone.
• Process credit and/or return requests.
• Other duties and special projects as assigned.

Knowledge, Skills and Experience required (unless otherwise noted):

• Associates degree or equivalent experience.
• 1-2 years previous work experience. Customer service experience preferred.
• Knowledge of customer service principles and practices.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Strong organization, multi-tasking and project coordination skills.
• Strong communication skills (verbal and written).
• Strong customer service skills.
• Strong time management skills. Attention to detail.
• Analytical skills in sales and/or marketing data, creation of reports, presenting information.
• Ability to conform to a dynamic work environment.
• Ability to work independently and prioritize.
• Self-motivated, able to handle multiple tasks and ability to learn new skills.
• Intermediate proficiency in MS office, email and basic internet.

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear. Frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Understand and carry out oral and written directions.

• Maintain cooperative working relationships; demonstrate sensitivity to, and respect for a diverse population.

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Englewood, CO 80110: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: One location

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