Customer Service Agent (CSA) Job at Pcg International Inc
PCG Consulting Group (www.pcgintl.com) is hiring Customer Service Call Center Agents for our remote call center. Agents will help fellow Illinois residents with their unemployment claims. MUST BE AN ILLINOIS RESIDENT (non-residents will be dismissed). Must have a personal laptop or desktop, high speed internet, and corded headset.
Job Summary
- Provides and documents consumer information about Illinois state benefits and health services. Directs consumers to local and state assistance. Refers unresolved consumer issues to designated departments for further investigation.
- Ensures full customer satisfaction in a consistent, friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to fundamental services.
- Maintains close contact with consumer.
- Ensures that appropriate changes are made to resolve consumers problems.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- (The company reserves the right to add or change duties at any time.)
- Must be able to work assigned schedule, including weekends
- W-2 contract employment - no PTO
- Health benefits available after first 90 days
Job Qualifications
- Must be an Illinois resident
- Must have a high school diploma or equivalent or higher
- Minimum 3 years of call center experience
- Minimum 3 years of customer service experience
- Requires excellent verbal and written communication skills
- Basic computer skills
- Critical thinking
- Active listening
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.