Semper Solaris is the fastest growing leader in the Residential Solar Installation industry. We offer Solar, Battery, Roofing and HVAC installation and service! Semper Solaris now has offices in Concord, Campbell, Sacramento, Fresno, Manteca, Bakersfield, Santa Fe Springs, Redlands, and San Diego. Our commitment to excellence has earned us an industry-wide reputation for being one of the top residential construction remodeling companies in California.

Benefits for Full-Time Employees Include:  

• Medical, Dental, Vision, Voluntary Life & AD&D Insurance, HSA, and Employee Assistance Program
• Potential Bonus Opportunities and Career Path Opportunities for Top Performers! 
• Paid Sick and Vacation Time 
• 401K

Position Summary:

The Customer Service Agent is a vital part of the Customer Service team, ensuring an effortless experience for our customers by being the main point of communication during the project life cycle. This person will perform a wide variety of administrative and communication duties including but not limited to coordinating with customers and colleagues to drive project completion in a timely manner, while producing a 5-Star experience for every customer.

Responsibilities

• Maintain customer communication through Zendesk ticketing system
• Navigate ticketing system and record accurate notes
• Proactively communicate to customers to provide project status updates (scheduling updates, project timelines, scope changes, etc.)
• Problem solve to push jobs forward in a timely manner
• Generate goodwill for the company in the form of 5-star reviews and referrals.
• Manage pipeline of customers in a variety of work queues (pre-site, overlay and NEM)
• Answer incoming calls and field questions from customers
• Advocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelines
• Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
• Utilize conflict management skills and escalate issues as needed
• Display an approachable confidence while talking to customers and assisting them throughout their project.
• Perform other duties and tasks as needed

Qualifications

• A minimum of 2 years of customer service experience
• Exceptional written and verbal communication, time management and follow-up skills required
• Ability to quickly develop positive rapport with customers via phone and email
• High level of organization with the ability to prioritize and multitask
• Intermediate skills in Microsoft Office – Word and Outlook
• Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
• Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
• Ability to follow through on assigned tasks and projects with minimal supervision
• High school diploma required

Preferred Qualifications:

• Experience working in the construction industry a plus

• Experience with Salesforce or other CRM's a plus

Semper Solaris is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in El Cajon, CA 92020

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