The Customer Relations Analyst I navigates up to eight (8) systems to research and resolve internal/external customer inquiries and requests. The analyst must be able to absorb and recall new information quickly and possess the ability to thrive in a fast-paced environment with the flexibility to adapt quickly to change.

The analyst must be capable of working both independently and in a team environment, alongside communicating cross-functionally with team members in Customer Operations and Sales. The candidate must have strong analytical and problem-solving skills, an acute sense of urgency, and be an effective communicator with exceptional writing skills.

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration:

• 6 months

Compensation:

• $20+ hourly

Location:

• Houston, TX (Hybrid)

What you’ll do:

• Research and compose inbound and outbound communications to both internal and external customers to resolve their inquiries and requests, while meeting service level timeframes.
• Inquiries and requests will surround servicing customer accounts such as transaction research, service requests, sales requests, sales/broker support, utility related issues, reporting, account balance and payment information, updating account information, assisting with the customer portal.
• Recognize and escalate system issues or process gaps that could negatively impact the customer experience.

What you bring:

• High School Diploma
• Ability to work in a fast-paced environment with possible overtime and heavy multi-tasking
• Strong computer navigation skills to enable navigation of multiple systems of record for research
• Customer service experience dealing with sales staff and end use customers
• Pristine attention to detail with the ability to handle multiple customer cases, promptly and with high-accuracy.
• Minimum of 3 years in the Retail Electric Provider ‘REP’ industry, Commercial segment preferred
• Working knowledge of ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO)
• Intermediate experience in Microsoft Outlook, Word Excel.
• Outstanding verbal and written skills, as the primary method of customer communication is via email and phone.
• Must be able to type at least 50 WPM.
• Ability to meet attendance requirements, including commuting to the Houston office one day per week.
• Dedication to a premier customer experience and advocate for a customer-centric culture.

Additional Information/Conditions:

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is not exposed to weather conditions
• The noise level in the work environment is usually moderate

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is more renewable, more efficient and more accessible to everyone.

Unite with us in leading the transformation of the world of energy! ENGIE is looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future. Are you up for the challenge?

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. So ENGIE is proud to be an equal opportunity workplace and is also an affirmative action employer. We are firmly committed to creating an equitable and inclusive environment for all employees and contract staff.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements and individual qualifications. ENGIE is committed to providing equal employment opportunity regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. Please note: This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.