Customer Experience Specialist- Golden Lakes Location Job at Mint Eco Carwash
Are you looking to drive customer happiness?
Mint Eco is hiring Customer Service Experience Specialists for our location in Palm Beach County. As part of our Customer Service Team, you will to take a consultive approach with one goal in mind: MAKING. PEOPLE. HAPPY.
As a Customer Service team member, you will belong to the "SEAL" team (Service, Expertise, Adaptive, Leadership). We are looking for someone who is outgoing, energetic, and willing to go the extra mile to help our customers. In our fast growing organization our Customer Service roles rewards driving customer happiness & can serve as a starting point for multiple positions such as, Customer Service Supervisor, Manager-in-training, Site Manager or Corporate positions.
Mint Eco Car Wash is a local Palm Beach County business founded in order to build a great organization focused on addressing the opportunity in the car wash industry in Southeast Florida. Mint Eco’s immediate-term strategy is to buy, build and operating a 50+ car wash portfolio primarily in Palm Beach and the surrounding counties. Mint Eco’s development plan is for $350,000,000+ of acquisitions and development in 7 years.
Mint’s Why
We are in the business of making people happy. We believe that a clean car makes you feel good and optimistic about the rest of your day. And we LOVE being in the business of selling happiness!
How we will succeed
- Experts in our field
- Bring a critical eye to everything
- Relationship oriented
- Consistent, honest, and clear communication
- Process oriented (trust the process)
What we do
- Clean cars
- Respectful pricing
- Efficient timeframe
- Quality customer experience
- Thoughtful product offerings
Role Requirements
Customer service/sales experience is preferred, but we are willing to train anyone who is willing to learn.
The responsibilities of the SEAL team member include but are not limited to:
- Understanding and consulting customers the different services, Mint Eco car wash offers.
- Making recommendations to customers, based on assessments of car.
- Making sure that customers understand the services they purchase.
- Maintaining a balanced cash drawer throughout the day.
- Opening and closing the front end of the shop (rolling sales carts, fans, signs, etc. in and out for the day).
- Ensuring the quality of work is enforced by providing the customer with a clean vehicle through inspection.
- Assisting the manager with customer complaints.
- Communicating with managers and supervisors throughout the day to ensure efficient operation of the car wash.
- Selling Happiness
Here are some of the benefits of working with us:
- Competitive compensation package. Base Salary and/or bonuses.
- Paid training.
- Healthcare coverage.
- Free car washes and discounted detail services.
- FREE English Classes
- Annual Tax Assistance
- Tuition assistance.
- Outstanding leadership support system.
- High potential for growth within the company! Opening 20 sites in Palm Beach County by 2024.
Application Process:
1. Submit cover letter and/or resume.
2. HR team will conduct a phone screening.
3. Face-to-face interviews scheduled.
4. Offer letter sent with tentative start date.
5. Training starts!
Must be willing to undergo a background check and drug screen.
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