Customer Engineer Job at SP Plus Corporation
Overview:
Responsibilities:
Qualifications:
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Location : US-TN-NASHVILLE
What we offer...
Amazing opportunities for career growth- A knowledgeable, high-achieving, experienced team
- 401(k) Match Program
- Health Insurance, Vision, and Dental
- Short-Term and Long-Term Life Insurance
- Learn and grow with SP+ University, our internal training program.
- Work for a company that cares about our environment and with our diverse team of people. Visit www.spplus.com to learn more.
- Free and confidential employee assistance program (EAP) provides support and resources to employees and their families, 24/7.
Responsibilities:
Triage technical issues arising post-deployment of the Sphere Technology stack - consisting of hardware (PARCS), software (product and solution)- Interact with all layers of the support stack and technology team leads to ensure issues and bugs reported in the field are correctly categorized, prioritized, communicated, documented and root-cause analyzed
- Travel as needed to support clients and SP+ ground staff
Qualifications:
4+ years of hands-on customer support in a technical or non-technical role of which at least 2 years has been client facing- Excellent verbal and written communication skills
- Adept at using Google Apps - in reviewing requirements documents, writing root cause analyses, preparing spreadsheets and pivot tables, collecting feedback in google forms
- Experience in Google Apps Script is a plus
- High energy, motivated and adaptable to a fast pace environment
- Strong multi-tasking capability
- Willingness to travel out-of-state, as needed (approximately 25%)
- A programming background is a major plus
- An understanding of technical concepts such as IoT, backend, frontend, database, web technologies, security etc. preferred
- Well-organized and process-oriented
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Location : US-TN-NASHVILLE
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