Customer Contact Representative Job at Power Technique North America LLC
Atlas Copco is a world-leading provider of sustainable productivity solutions. Customers benefit from our innovative compressors, vacuum solutions and air treatment systems, construction equipment, power tools and assembly systems.
We are almost 40,000 employees with customers in more than 180 countries.
Great ideas accelerate innovation. At Atlas Copco, we have been turning industrial ideas into business-critical benefits since 1873. By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind.
Passionate people create exceptional things - At Atlas Copco we believe that people make it happen and with us you are empowered to act. Your ideas can made a real difference and contribute to the quality of life all across the globe. This is where it begins – Join us at the Home of Industrial Ideas.
Atlas Copco - Home of industrial ideas - YouTube
The Role:
Mission: Achieve excellence in scheduling Customer Center orders and deliveries
Main responsibilities:
- Daily Customer Contact to manage orders received, recognizing a sense of urgency …
- Communicate effectively with Order Administration, Marketing, Engineering, Purchasing, and the production line to facilitate on-time delivery. Emphasis shall be placed on routine communication with the Customer Center order administration group to ensure that customers are up to date concerning the status of open orders and expected deliveries
- Schedule and release orders for equipment based on available manpower and component availability. Emphasis shall be on meeting published lead times and customer delivery requirements
- Assemble shop packets (paperwork including labels, work instructions, drawings) prior to start of production
- Communicating daily with shop floor team on Delivery Requirements
General responsibilities:
Built strong team spirit and competence,
Promote ideas for continuous improvement & innovation
Interact on-time, with transparency and commitment with colleagues and managers
Maintain respectful and polite relationship with all contacts
Promote Group Core values: Interaction, Commitment, and Innovation in order to reach our vision “First in Mind - First in Choice”
What you can expect from us?
Come join our Atlas Copco team, where you will enjoy the following Benefits:
Time off- Generous Vacation Package, end of year paid Holiday shut down
Wellness- free healthy lunch provided once a week, gym membership reimbursement, ability to earn up to
$250.00 for wellness checkups
Benefits: our range of benefits include insurance benefits starting first of the month following hire, HSA account, employer paid STD, LTD, and life insurance, parental leave for both moms and dads, Employee Assistance Program
401(k) – full vested in 2 years
Tuition Reimbursement
$1,500 Employee referral bonus program
Clean, climate controlled new facility!
Self-service food market
COVID-19 safety precautions and procedures followed in the facility
Internal career advancement opportunities
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Start your journey today!
Power Technique North America LLC (PTNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
What we expect of you?
Experience / Educational requirements
Bachelor in Engineering/SCM, with 3 years+ in Supply Chain/MKT or equivalent experience
Exposition to International business environment & Large company
Fluent in English
Use of IT tools like ERP (BPCS), MES, MS-office
Personality requirements
Positive attitude, constantly raising the performance bar, being proactive
Reliable, with strong sense of time ownership, with a never give-up attitude
Very Accurate in IT transaction, and being Customer Oriented
Good communication and interpersonal skills, high ability to work in teams
Prepared to work within demanding production environment
Well organized in your work, action and result oriented, undisputable ethics
City
Rock Hill
Recruiter
freya.goitia@atlascopco.com
Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
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