About Kerry

Kerry Group’s UK & Ireland dairy related business includes Dairy Ingredients, Dairy Nutritional Ingredients, Dairy Consumer Foods, and Agribusiness. With a revenue in excess of €1bn per year, it is one of the world’s leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right through to our portfolio of innovative and high-quality brands, the dairy business has a unique and compelling proposition for both consumers and our customers.

Our dairy business has a diversified portfolio of dairy, nutritional ingredients and market leading dairy brands and its vertically integrated dairy processing ensures the highest quality, sustainably produced 1.2bn litres of milk for our dairy, nutritional ingredients, and consumer foods business – a key consideration among some of our largest customers across the globe.

We have an unrivalled dairy consumer brands portfolio coupled with a track record in innovation underpinned by technology and science. We manufacture and market our own leading butter, dairy, and plant spreads brands: Dairygold, Low Low, Pure and Golden Cow. We are the largest supplier of Private Label dairy spreads, supplying all major retailers in Ireland, the UK and mainland Europe. Our cheese brands compete in children’s cheese snacks (Attack-a-Snak), natural cheese (block, slices and grated), and in processed cheese segments and our leading cheese brands include Strings & Things, Coleraine, and Charleville Cheese. Through our multi-geographical presence (UK, Ireland, and Western Europe) we have a deep consumer insight which is a key component of the business.

About the role

Our team is expanding and we have an exciting opportunity for two Customer Care Specialists to join our new team at our Listowel site.

You will be the key contact between the customer and the company and will be responsive to the customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.

We are looking for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment where agility is key. You will work with your clients to ensure we are meeting our contracted agreements and liaising across various departments within Kerry.

The role is based in Listowel, Ireland and will require full attendance for the training period (4 – 6 weeks) then the role becomes a hybrid role working from the office 3 out of 5 days a week.

What will I be doing ?

• Maintain professional, timely and effective communication with our customers
• Responsible for all aspects of account administration, account queries and commercial support
• Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
• Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
• Develop and maintain strong relationships with all customers by effectively managing customer accounts
• Maintain up-to-date knowledge of products, customers, processes and suppliers
• Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
• Support the gathering of information to assist the implementation of improvements
• Remain fully flexible to meet business requirements and demands

We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.

What do I need to be successful ?

In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success.

• Excellent communication and interpersonal skills
• The ability to integrate and work effectively with others in a changing environment High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
• A team player with a strong desire for continuous learning and a desire to grow professionally

In Kerry we know that sometimes the perfect candidate doesn’t exist and people can be put off applying for a role if they don’t fit all the requirements.

If you are excited about working for us and have the majority of the skills or experience then please do apply as you could be exactly what we are looking for.