At Crowley, we are a worldwide Logistics, Government, Marine and Energy Solutions company! The Customer Care Representative position is located in the Anchorage offices and is part of the Crowley Fuels division, where we transport, distribute, and sell petroleum fuel products to more than 160 communities in the state of Alaska. Our "Total Compensation" is our overall plan of financial rewards and security programs. It includes your wages, insurance coverages, Company stock and 401k. We offer paid vacation, leaves of absences, holidays and more! Crowley's total expenditure for your benefits is impressive. For every three dollars you receive in base salary, the Company sets aside more than one dollar to pay for your benefits.

CUSTOMER CARE REPRESENTATIVE GENERAL RESPONSIBILITIES: Responsible forexplaining complex matters to ensure customer satisfaction and retention. Performs sales function in order to sell products and services. Answers customer questions, explains available services, and provides information on pricing. Corrects errors as needed. Enters orders and dispatches orders to the appropriate delivery site. Creates and maintains customer data in software system to ensure correct customer database information. Troubleshoots and conducts research related to the customer. Performs various duties and project work as needed. Requires frequent contact with other departments within the organization to respond to customer needs.

EDUCATION: High School Diploma or Equivalent required. Associate Degree preferred or job-related formal training after high school.

CUSTOMER CARE REPRESENTATIVE EXPERIENCE: : Minimum one (1) year of experience working in a customer interface role dealing with customers as a primary job function. Prior experience in a call center preferred. Proficient in Microsoft Office products, including Excel, Outlook, Word, and Teams. Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop change or alternatives. Ability to function effectively with, or as part of a team. Ability to effectively manage projects that may vary in nature and scope. Ability to identify and/or document existing and new trend, as well as evaluate and predict their impact on the organization. Knowledge of and ability to apply the concepts, principles and practices of change management.Ability to adapt in response to a particular customer in order to achieve success.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Anchorage, AK 99518: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working in a call center?
• How many phone lines have you handled at once?

Experience:

• customer service: 1 year (Required)
• Microsoft Office Applications: 1 year (Preferred)

Work Location: One location

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