Customer Care Manager - Hippo Education Job at Perdoceo Education Corporation
Hippo Education is on a mission to empower the people of medicine to learn, grow, and thrive
by creating education and community. Our hard working and quick-to-laugh crew creates
exceptional medical education products through our platform that hosts podcasts, video
courses, and more to keep clinicians up-to-date and at their best. We have a team of over 60
with some working at the main studio in Los Angeles while most of us work remotely all across
the US. Hippo’s a fantastic place to work and we’re genuinely proud of the impact we have on
clinicians and their patients.
As a Customer Care Manager, you will lead our Customer Care team, work directly with our
customers and collaborate with teams internally to advocate for an ideal customer experience.
At Hippo we value our customers more than our bottom line so to be successful in this role, you
will need to be an enthusiastic, well-spoken leader who genuinely looks out for the interests of
our customers.
Responsibilities:
- Oversee the daily operations and management of Hippo’s Customer Care team
- Be a product expert in all Hippo courses and effectively communicate course offerings to our customers
- Serve as an internal liaison to our development and product teams to ensure customer feedback is implemented when appropriate
- Act as Hippo’s in-house Hubspot expert and develop the use of tools such as workflows, reporting and more
- Create and deliver ongoing trainings to the Customer Care team
- Respond to customer inquiries via email, live chat and phones when needed as well as customer escalations when required
Key Attributes:
- Strong leadership skills and desire to foster a collaborative and positive team environment
- Ability to identify problems and implement effective solutions independently
- Expert in multi-tasking, prioritizing and time management
- Team player who is happy to jump in and help problem solve
- Strong communicator both externally with customers and internally with other Hippo teams
- An innate desire to help people and passion for the the healthcare and education Industries
Qualifications:
- 5+ years working in a customer support role
- 2+ years management experience
- Familiarity with Hubspot (or interest in becoming a Hubspot expert)
- Past experience in the healthcare or education field a plus
What we offer*
- Salary Range between $75,000 and $85,000
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
- Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.