Customer Care Advocate Job at Oak Ridge Waste & Recycling
MUST HAVE CALL CENTER or RECEPTIONIST EXPERIENCE and be computer savvy with intermediate Excel, Microsoft, and other application experience.
BI-LINGUAL PORTUGESE OR SPANISH SPEAKING A PLUS!!!
Job description
- handle large amounts of inbound and outbound calls in a timely manner.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that the customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Meet personal/team qualitative and quantitative targets
- Adhering to all company policies and procedures'
- Bilingual a plus
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Danbury, CT 06810: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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