Pomegranate offers a wide range of books, calendars, puzzles, stationery, and games that bring art, culture, and inspiration to people of all ages. We collaborate with museums, artists, and writers to make their work more accessible. We integrate​ their works into illuminating products that art lovers, travel enthusiasts, and avid learners are excited to share. Product categories include contemporary art, history, science, and popular culture.

We are seeking an upbeat and detail oriented customer service professional to help facilitate the fulfillment of product orders and provide first-class support to both wholesale and B2C customers. This person will also provide assistance and direct support to the sales team.

As the Customer and Sales Support Representative, you are comfortable working in a collaborative environment, detail driven, and responsible for providing a high level of customer service to both internal and external customers.

What you’ll be doing

Essential Functions

• Maintain solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism.
• Fulfill customer support duties via various means, which may include telephone calls, email and face-to-face communication.
• Research and troubleshoot customer problems.

Duties

• As part of a rotating team, manage incoming calls.
• Respond to phone calls and emails regarding B2C and B2B questions, shipping and other inquiries.
• Perform order entry for both B2C and B2B customers.
• Track orders and provide accurate delivery details.
• Assist sales department with vendor set-up forms, spreadsheets, reports, and product lists.
• Qualify incoming leads and follow-up on qualified leads.
• Contact new and existing customers to discuss needs.

Competencies

• Critical thinking, problem solving, and initiative are a must.
• Excellent communication and data entry skills.
• Ability to interact with customers, both internal and external, in a professional manner and handle difficult issues with tact and diplomacy.
• Proficient in Microsoft Office Suite and Google Workspace.
• NetSuite experience a plus but not required.
• Problem solving/analysis.
• Ability to work both independently and as a team member.

Benefits

This is a full-time hourly position. Pomegranate is an equal opportunity employer. Benefits include a 401K plan, health insurance, paid vacation, and paid Federal holidays.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Portland, OR 97214: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Portland, OR 97214

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