CSR- Temp to Hire Job at Everstaff
We are looking for a Customer Service Rep. The schedule will be Tuesday through Saturday 7am-4pm. The rate is $16.25 per hour. Below are the qualifications:
JOB SUMMARY: Coordinates and performs all distribution center data entry functions to ensure accurate and timely information for customers and for the Company.
ESSENTIAL FUNCTIONS:
- Enters or processes data on a daily basis for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations. Answers and places telephone calls using the highest level of customer service.
- Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow up.
- Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively.
- File maintenance of invoices, credits and charges.
Experience:
1 to 2 years of relevant work experience in data entry or customer service
Knowledge of:
- Computer-based inventory control systems
- Order processing concepts and techniques
- Proficient in Microsoft office programs
- Act in accordance with AD’s values and core competencies
Skill and ability to:
- Identify problems or irregularities for early resolution
- Communicate and coordinate effectively with internal and external customers verbally and in writing
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
Job Type: Full-time
Pay: $16.25 per hour
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No nights
- Weekend availability
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Lordstown, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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