CSR - Customer Service Representative Job at Spencer Home Services
The Role
Book service appointments and promote customer satisfaction.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Competencies for Success
· Develop a proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust and demonstrate empathy.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
· Highly motivated, flexible and great attitude on life.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Overtime
COVID-19 considerations:
For up-to-date COVID-19 information… see the World Health Organization @ WHO and the Centers for Disease Control @ CDC. These websites continue to report on the status of the virus.
Ability to commute/relocate:
- Peabody, MA 01960: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
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