Crisis Intervention Counselor - Remote for residents that live in Louisville or surrounding counties and So. Indiana Job at Seven Counties Services
Under moderate supervision, provides supervision and coordination of crisis telephone staff, and provides clinical services to callers, assisting them with immediate crisis situations, identifying available community services, and monitoring individual caller status through case follow-up.
ESSENTIAL JOB FUNCTIONS
Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Reviews daily log-sheets and client records to ensure accurate information recording and maintenance.
Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality, crisis assistance, including accurate documentation.
Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide.
As assigned, provides crisis intervention to community groups traumatized by suicide.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
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Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or,
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High School diploma or GED with completion of AAS/Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training.
EXPERIENCE
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Minimum of six months experience in social services. -
Good communication and interpersonal skills.
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Knowledge of available community resources.
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Ability to make sound decisions and judgments in stressful or unusual situations.
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Good supervisory skills and the ability to work in a team environment
PHYSICAL DEMANDS
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Position has no unusual physical demands.
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May involve modestly unpleasant situations such as offensive language from callers.
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
Time Type:
We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many perks to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.
- Health & Wellness
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Flexible Spending Account
- Health Savings Account
- Short Term Disability
- Long Term Disability - Company Paid
- Wellness Programs - Company Paid
- Financial Wellbeing
- Competitive Compensation Packages
- Life Insurance - Company Paid
- Accidental Death & Dismemberment Insurance - Company Paid
- 403b Retirement Plan with Company Funded Matching
- Retirement and Financial Planning Services
- Employee Discounts including Dell Computers, Verizon Wireless, Liberty Mutual, Costco, and Enterprise Rent-a-Car
- Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
- Career Development and Growth
- At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
- Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
- Leadership Academy for our rising stars, supervisors, and leaders
- Seven Counties Services and Center for Clinical Excellence teach provide staff with industry best practices and processes
- Work Life Balance
- Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (Paid Holidays)
- Flexible Work Schedules to promote a Healthy Work Life Balance
- Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Seven Counties Services
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.
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