Employee Perks

• Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
• Competitive compensation with opportunities for annual raises and promotions
• Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
• An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

The Credit Card Processor is responsible for maintaining all credit card accounts, reports, vendor notifications and other communications to ensure quality member service. Updates member credit card information to ensure current information and timely receipt of new and reordered cards.

Major Responsibilities

• Processes new credit card account requests, updates to credit card accounts, balance transfers, and orders credit cards as requested to ensure members receive their cards in a timely manner.
• Responsible for credit card maintenance, i.e. block/unblock accounts, name and address changes, card limits, reissuing credit cards, rewards account maintenance, etc.
• Monitors and processes closed and purged accounts with both the vendor and core processing system, i.e. FIS and Fiserv DNA. Maintains designated reports on these systems.
• Provides accurate, timely, and friendly service to co-workers in the interest of quality member service. Enhances department and organization reputation by accepting ownership in new and different processes.
• Works the queue process daily from credit card processor; FIS.
• Processes and modifies payments while working with Accounting Department to ensure reconciliation of the general ledger (GL).
• Ensures compliance standards, credit union policies, and procedures are being followed.
• Serves as backup to the Debit Card Processor and assists in other card services related tasks.
• Performs other job related duties as assigned.

Position Requirements

• A high school education or GED.
• One year to three years of similar or related experience.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Experience working with Excel is required
• Working knowledge of financial regulations, compliance rules, policies and procedures as they apply to credit card processing.
• General Ledger reconciliation and accounting abilities.
• Good written and interpersonal skills to communicate effectively with vendors and staff.
• Good analytical ability to make recommendations on decisions and resolve problems.
• Ability to operate a PC and related office equipment in addition to related software programs with good speed and accuracy.
• Physical qualifications require being able to sit at a computer and other office related equipment for extended periods of time and to be able to lift/carry up to 15 pounds.
• Office Work Environment

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.