Corporate Receptionist - Summit Medical Group Job at Summit Medical Group
Overview:
Summit Medical Group is East Tennessee’s largest primary care organization with more than 375 providers at 82 practice locations in 16 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 280,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com
In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment. Responsibilities:
Summit Medical Group is seeking a Corporate Receptionist to answer and direct incoming phone calls, greet/assist visitors in the corporate office and serve as a liaison of communication between the corporate office and Summit sites, physicians and the public. This is a Full-Time opportunity, working hours 8:00 a.m - 5:00 p.m.
Responsibilities: (List does not include all duties assigned)
Qualifications:
Experience: Prefer one year experience in an office setting with customer service and multi-line phone-answering responsibilities.
About Summit Medical Group
Summit Medical Group is East Tennessee’s largest primary care organization with more than 375 providers at 82 practice locations in 16 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 280,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com
In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.
About Our Career Opportunity
Summit Medical Group is seeking a Corporate Receptionist to answer and direct incoming phone calls, greet/assist visitors in the corporate office and serve as a liaison of communication between the corporate office and Summit sites, physicians and the public. This is a Full-Time opportunity, working hours 8:00 a.m - 5:00 p.m.
This is an onsite opportunity.
Responsibilities: (List does not include all duties assigned)
- Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Answers and screens telephone calls and provides appropriate information to
callers. - Takes messages and handles messages as specified.
- Greets and assists visitors in a prompt, courteous and helpful manner.
- Performs copying and faxing of documents, as requested.
- Sorts and delivers incoming faxes, express packages, and other urgent information.
- Displays initiative in offering to assist administration and billing department with various projects, as time permits, including processing resumes for Human Resources and processing HCFA forms for Accounts Receivable.
- Types and formats documents on the personal computer, as requested by administration.
- Assists with preparing packets of outgoing information, especially to the various clinical sites.
- Processes incoming supplies, comparing packing slips to what is actually received, noting and communicating discrepancies, as requested.
- Operates, makes minor adjustments to, and provides basic maintenance to key office equipment, including but not limited to: phone system, copier, fax machine, scanner, and postage machine.
- Reports problems, challenges and potential improvements to procedures and equipment to supervisor.
- Maintains work area and lobby in neat and orderly manner.
- Attends meetings as required.
- Maintains strictest confidentiality both internally and externally.
- Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
- Adheres to the corporate compliance plan and policies.
- Performs related work as assigned.
Qualifications:
Education: High School Diploma required.
Experience: Prefer one year experience in an office setting with customer service and multi-line phone-answering responsibilities.
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