POSITION SUMMARY: Develops periodic and daily master schedule of work to assure completion of tasks in accordance with customer requirements. Assigns workers to crews/teams, and tracks and utilizes direct labor hours to accomplish schedule within budget. Assures accomplishment of administrative tasks by executing or delegating. Is the point of contact for the customer and provides feedback to Elwyn on-site personnel. Evaluates performance of subordinates and takes action in accordance to policy. Supervises 20 or more full-time employees with a total contract budget that is $1,500,000 dollars or more annually. Provides back-up to the Director of Services when needed.

DUTIES AND RESPONSIBILITIES:

• Know and apply the details of the work performance and quality requirements for daily and periodic cleaning as stated in the governing Statement of Work (SOW) to daily service provision at their assign contract site(s)
• Identify customer requirements that are outside the SOW(s) and report same to Director of Services: in the absence of the Director of Services determine feasibility and appropriateness of providing for these requirements and respond to customer accordingly
• Develop daily and periodic cleaning schedules to ensure timely completion and customer satisfaction within the established budget; make recommendations to Director of Services when additional resources are needed
• Assign work to individuals and crews modifying established daily schedules as needed based on staffing changes and customer requests; post daily task assignment on whiteboard in the office
• Organize work crews/teams to achieve the best performance of Elwyn personnel at the contract site
• Identify problems and/or potential problems; work effectively with Director of Services to develop solutions; implement solutions
• Work within the established ordering cycles to maintain proper inventory levels in the supply room based on usage and upcoming periodic service needs; process requests for supplies when needed outside of established ordering cycle
• Establish and implement procedures for on-site equipment control by checking each piece of mechanical equipment weekly for proper operation; notify the Director of Services via email if any equipment is not operating properly
• Record direct labor hours utilized on each item in the SOW by reporting the number of hours worked by each employee on a weekly basis and submit report to Director of Services by noon on Friday
• Establish performance evaluation criteria and use to review subordinates' performance against standards
• Develop and implement training program for new employees and current employees for implementation by the Custodial Supervisors and Work Group Leaders
• Assure performance evaluations for establishing commensurate wages are current and completed in accordance with Department of Labor (DOL) regulations by using methods including but not limited to time studies, productivity reports, Individual Eligibility Evaluations (IEE) for employees qualifying as disabled, and review of annual performance evaluations
• Maintain required reports and management data in organized fashion and in an accessible area to be readily available and easily retrieved by the Contract Manager and their supervisor
• Complete internal Elwyn Industries reports including but not limited to Contract Manager's Weekly Report which consists of direct labor hours utilized, quality inspections performed, current employee roster, and action items with status in a satisfactory and timely manner as directed by immediate supervisor
• Complete customer-required reports including but not limited to Government Services Administration (GSA) form 64 Periodic Cleaning Report and GSA form 139 Sign-in Sheets in a satisfactory and timely manner
• Ensure occupational safety requirements are met, including but not limited to maintaining the accuracy and completeness of the Safety Data Sheet Book and ensuring employee completion of on-line safety training as provided by the chemical supply vendor
• Work on ongoing projects as assigned and assist others as requested
• Address visitors and co-workers in a pleasant and respectful manner, displaying courtesy at all times.
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Assist with snow removal services per contract requirements
• Respond to emergency contract services requests for after hour(s) or weekend(s) calls to remedy or mitigate issues needing immediate attention such as floods
• Perform other duties as assigned

IMMEDIATE SUPERVISOR: Director of Services

DIRECT REPORTS: Janitor, Working Group Leader, Recycling Specialist, Custodial Supervisor

CONTACTS: Public, Government Customers, tenants, sub-contractors, Elwyn personnel

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• Five (5) years of management experience in janitorial/ environmental services at a commensurate level of responsibility. Industry certifications preferred.
• Non-profit human service experience or experience working with people with disabilities highly preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrate the ability to adapt to changes in workload.
• Demonstrated ability to follow written and verbal instructions
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated ability to work effectively with a variety of staff members, regardless of varied ethnic, racial and sociological backgrounds.
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, and Outlook
• Obtain and maintain Homeland Security Presidential Directive (HSPD-12) clearance

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.