Contact Center Specialist I Job at Bank of Hope
Bank of Hope Gardena, CA 90247
$18.51 - $22.52 an hour
- Answer calls from a soft phone for customers, internal associates and third party inquires
- Provide solutions to problems or alternative solutions depending on client needs
- Knowledgeable on deposit products
- Assist with online/mobile banking related issues
- Perform basic account maintenance
- Job is done in a professional and courteous manner
- Awareness of regulatory compliance, security and adherence to Bank of Hope’s policies and procedures
- No sales goals or cross-selling
- Part time remote work available for qualified candidates
Job Qualifications/Requirements
- Minimum Education Level: High school diploma/equivalent or higher
- Minimum Job Experience: 0-1 year
- Language requirements: English and Korean preferred
- Computer/software skills: Basic computer and MS Office experience; mobile device experience preferred
- Required:
- Communication skills: excellent written and oral communication, ability to communicate effectively and project a professional image
- Teamwork skills: open to feedback, not afraid to ask for help, collaborate and help teammates
- Critical thinking skills: able to multitask, think outside the box and use analysis/logic to find solutions
- Preferred: previous customer service and/or banking experience
The salary range for this full-time position is $18.51/hr - $22.52/hr + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
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