Computer Technician

Student Employment

Tsaile Campus

Duty Schedule:

8:00 am - 5:00 pm may require evenings and weekends.

Summary/Objective of Position:

Under general supervision of the IT Operations Manager, the Computer Technician accomplishes the DIT's strategic goals and objectives by planning, organizing and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintain confidentiality of all privileged information.

The Computer Technician performs monitoring, maintaining, installing computer system and peripheral equipment: Provide computer support functions and assists students, faculty and staff, and external clients at Dine College. Provides problem solving and instructions for end users; and ensures systems operations efficiency and integrity. Assist with the video conference system, printers and any support request.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

60% - Respond to requests for technical assistance in person, via phone, chat or email. Follow the standard help desk procedures. Follow up with customers and users to ensure complete resolution of issues. Train computers users as necessary. Log all the Help Desk interactions. Prepare activity reports. Diagnose and resolve technical hardware and software issues. Advise users on appropriate actions. Resolve technical problems with local area network and wide area network.

10% - Stay current with system information, changes, and updates

10% - Assist in maintaining IT inventory and updating inventory database. Follows naming conventions and assignments within the inventory database. Maintain IT compliances with software licensing and vendor hardware agreements.

10% - help update training manuals for new and revised software and hardware

5% - Performs research on the varying topic as requested by Supervisor and other duties assigned.

5% - Identify and escalate situations requiring urgent attention

QUALIFICATIONS

Education & Experience

Minimum:

• working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Knowledge of relevant call tracking applications
• Related experience and training in troubleshooting and providing helpdesk support

Preferred:

• AA in Computer Science or any related computer certifications,
• 3 years of experience in computer support or service in lieu of education requirement

Knowledge:

1 - Must be able to demonstrate skill in the use and repair of computer equipment and software.
2 - Ability to model programs to the needs of users for desired results,
3 - Ability to communicate technical information to non-technical users.
4 - Use of help desk ticketing systems or applications.
5 - Experience with imaging computer for individual workstations and expediting upgrading and patches and patches to computers In in the college labs.

Skills:

1 - Communicate in clear and concise matter, both orally and written, with all levels of internal and external contacts to provide
clarity; gather and disseminate information and resolve issues.
2 - Anticipate areas of difficulty and questions to provide solutions to meet the needs.
3 - Communicate professionally in person, and via all media
4 - Ability to communicate technical Information to non-technical users.
5 - Reading, interpreting and practical application of technical documentation.
6 - Set job priorities and meet deadlines

Abilities:

1 - Demonstrate excellent analytical and critical thinking skills
2 - Ability to train small or large groups of end users.
3 - Ability to cultivate positive working relationship with end users and co-workers using customer service practices.
4 - Ability to perform under pressure and meet deadlines.
5 - Work as a team member.
6 - Maintain confidentiality

Physical Requirements, Work Environment & Travel:

1 - While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk.
2 - The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Requirement(s):

1 - Oral fluency in Navajo is highly desirable, but not mandatory.
2 - Valid Driver's License
3 - Defensive Driving Certification