Community Manager Job at Hayes Gibson Property Services LLC
Property Management: The Community Manager (CM) leads and supervises property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders – residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. The CM possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.
Client Service: The CM is responsible for ensuring the delivery of excellent client service.
Requirements:
Requirements for the Community Manager
Education/Training
- College diploma preferred; high school diploma or equivalent combination of education required. Industry designations such as CAM, ARM®, CAPS and CCM® are strongly encouraged.
- For affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.
- Strong knowledge of HUD guidelines with Tax Credit experience.
Experience/Skills
- A minimum of 3 years’ experience in property management
- Valid driver’s license in the state of residence
- Proficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).
- For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.
Essential Functions for the Community ManagerClient Service
- Ensure the delivery of excellent client service
- Compile information for clients and owner reports accurately and on time
- Respond in a timely fashion to questions, correspondence, e-mails and phone requests from clients, lenders, investors, contractors, vendors, and regulatory agency personnel
- Anticipate resident needs and promptly respond to them
- Treat all customers, visitors, vendors, and associates with respect
- Ensure best-in-the-industry response times to unit issues, repairs, and resident needs
- Work through resident disputes in a fact based and solution driven way
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- HUD guidelines with Tax Credit: 5 years (Required)
Work Location: One location
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