Performs intermediate technical work dispatching law enforcement, fire, rescue and other equipment and personnel usually in response to emergency situations; does related work as required. Work is performed under the regular supervision of a Communications Supervisor.

Communications Officers work an assigned 12-hour shift (7am-7pm; 7pm-7am; 1pm-1am) rotating on/off duty in a 3 on >2 off >2 on >3 off pattern.

Full position salary is $46,756.11 - $80,831.09.

Receiving, classifying, processing and dispatching emergency service calls utilizing E-911 and computer aided dispatch systems; receiving, recording and forwarding non-emergency service calls; preparing and maintaining computerized and other records and files.

Receives law enforcement, medical, fire, rescue and related service requests and calls;

Operates radios, telephone switchboard, alarm systems, recording devices and computer terminals;

Dispatches emergency equipment and personnel where and when needed;

Receives and forwards service requests, complaints and other calls for County departments and other agencies;

Receives and transmits messages by radio and maintains radio log;

Operates telecomputer terminals on NCIC/VCIN Networks;

Prepares and maintains public safety computer records;

Maintains familiarity with operating procedures of agencies served;

Performs a variety of clerical tasks as directed;

Keeps in telephone contact with caller when situation dictates;

Maintains required certifications related to performance of duties;

Performs related tasks as required.

Graduation from high school or high school equivalency (GED). Must be able to type 30wpm but 40wpm is preferred.

General knowledge of the methods of operating the communications system; general knowledge of radio and teletype procedures; general knowledge of the geography of the County and location of important buildings; ability to type and enter data at a reasonable rate of speed; ability to speak distinctly; ability to solve problems within scope of responsibility; ability to deal courteously with the public under stressful conditions; ability to establish and maintain effective working relationships with associates and the general public.

Must maintain Emergency Medical Dispatch certification, VCIN certification and complete required training programs.

The successful applicant must pass a software-based application skills test as well as an interview, polygraph examination, full background investigation to include a criminal history check, physical examination, psychological examination and drug and alcohol testing.

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, grasping, feeling, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.