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Collector Job at LANDMARK CREDIT UNION

LANDMARK CREDIT UNION Brookfield, WI 53005

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE:
Reports to the Collection Supervisor. Performs collection activities for multiple loans, accounts and products in accordance with Credit Union policies and legal guidelines in order to minimize loss and enhance loss recovery. Monitors the effectiveness of the Credit Union’s policies and recommends changes where necessary. Has regular telephone and personal contact with members, associates and other companies.

REQUIREMENTS:
1. Must have graduated from high school or equivalent.
2. One year of internal work experience with Landmark , prior customer service, or financial industry experience required.
3. Collections experience at a financial institution preferred.
4. Must have experience or be able to gain proficiency in all programs and systems used for this job.
5. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
6. Must possess excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently.
7. Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES:
1. Follows collection procedures in order to cure delinquent loans, various account types and other financial products.
2. Uses auto dialer and makes manual phone calls on a daily basis.
3. Recommends legal action, garnishment and repossession of collateral where necessary.
4. Investigates the causes of the delinquency.
5. Prepares and maintains accurate records of delinquency follow-up activity.
6. Assists with Skip tracing both borrowers and negative accounts holders who do not leave contact information.
7. Assigns letters and notices to be mailed to delinquents.
8. Performs other duties as assigned.

EO/AA Employer; including veterans and individuals with disabilities.


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