Description and Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school and two years’ prior credit/collections experience; or four years related experience and/or training; or equivalent combination of education and experience.

• Minimum of two years’ prior credit/collections experience.
• Working knowledge of accounting principles and practices.
• Ability to write professional business correspondence.
• Understanding of State and Federal laws and regulations pertaining to credit collection practices and compliance requirements.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• All candidates must undergo a background and financial check, and will be required to acknowledge and comply with all policies and regulations regarding proprietary information risks.
• Knowledge of MS Word, MS Outlook, MS Excel.
• Keyboarding at 30+wpm and 10-key by touch.
• Ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload.
• Exercises appropriate level of discretion in decision making and applies critical thinking
• Ability to work with close attention to detail and accuracy.
• Ability to express facts and ideas clearly and concisely, both orally and in writing.
• Excellent interpersonal skills; listens and gets clarification; responds well to questions.
• Team player; asks for and offers help when needed.
• Ability to collaborate well with management, peers, vendors and corporate partners.

• Manage and monitor client accounts including research and resolving and payment issues.
• Be primary point of contact to secure payment on delinquent accounts for the centralized accounting for all IRBs.
• Confer with customer by telephone and/or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer
• Research file and work with other departments to resolve billing issues while ensuring a high level of customer service
• Analyze and make necessary recommendations for write offs to Manager, Controller & CFO.
• Monitor and review the weekly past due spreadsheet.
• Record information about financial status of customer and status of collection efforts.
• Prepare and distribute customer statements.
• Prepare month-end aged accounts receivable analysis.
• Evaluate and standardize procedures to improve efficiency and ensure consistency
• Must maintain confidentiality in all matters and handle all matters discretely.
• Assist with related duties and special projects.
• Provide back-up coverage of departmental phone lines.
• Other duties as assigned. These may, on occasion, be unrelated to the position described here.
• Attendance and punctuality are essential functions of the position.

Expected hourly rate of pay range: $17.90 to $23.30

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401K with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Paid time off including holidays, vacation, and sick time
• Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement