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Collections/Customer Service Representative Job at Continental Western Corporation

Continental Western Corporation San Leandro, CA 94577

$20 - $25 an hour

Continental Western Corporation is recognized for high-quality products and customer service and has been a leader in its field for almost 60 years. With branch offices across the U.S., CWC provides a full line of packaging products including strapping, stretch film, tape and safety products.

We are looking for a skilled Accounts Receivable / Collections person to join our Accounting team. This position requires a high degree of accuracy, organization and the right candidate must be very detail oriented. The CWC Accounting team is a friendly group, who love what they do, and we want you to feel the same.

Job Responsibilities:

  • Regularly review open A/R accounts for collection and make outbound collection calls.
  • Generate and review A/R aging reports to ensure compliance.
  • Maintain a good follow-up system to ensure promises to pay are met
  • Determine if a collection letter needs to be sent out on delinquent accounts.
  • Approve or decline charges on accounts when past due or over credit limit
  • Post customer payments by recording cash, checks, ACH and credit card transactions
  • Prepare daily bank deposits for courier
  • Take ownership of researching and resolving payment discrepancies from start to finish.
  • Respond to inquiries and fulfill customer requests for copies of invoices, proof of delivery
  • Assists others within the Accounting Department and other duties as assigned.

Requirements:

  • Proven work experience in collections and accounts receivable
  • Solid understanding of basic accounting principles
  • Proven ability to calculate, post and manage accounting records
  • Strong and reliable data entry skills
  • Hands-on experience in operating spreadsheets and accounting software
  • Proficiency in English and in MS Office Suite
  • Excellent customer service and negotiation skills
  • A high degree of accuracy and attention to detail

Schedule:

  • Monday thru Friday from 8am-5pm

Continental Western Corporation offers a competitive benefits package including 100% employer-paid medical and dental insurance for employees, 401(k) with an employer match, profit sharing, paid vacation, paid sick time and more.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid sick time
  • Paid time off
  • Referral program

Physical setting:

  • Office

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Signing bonus

Experience:

  • Accounting: 1 year (Preferred)
  • Accounts receivable: 1 year (Preferred)

Work Location: In person




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