Primary Duties:

1. Works with a group of specified lawyers and clients to expedite collection of the firm’s accounts receivable balances. Ensures that receivables are realized at as close to 100% as possible and collected in a timely manner in accordance with stated firm policy.

2. Routinely communicates with Finance Management, Partners, and Billing to understand issues that may result in delays in payment or poor realization of firm receivables.

3. Coordinates the resolution of billing issues, particularly involving electronic billing submissions and rejections.

4. Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring.

5. Works with the Cash Team and the Billing Team to resolve unapplied/suspense cash items. Helps to identify where payments should be posted in situations where remittance advice is missing or unclear.

6. Assists with preparation of monthly reports on top inventory items.

7. Responds to inquiries from clients, lawyers and secretaries related to receivables levels and cash receipts. Utilizes firm standard reporting tools to report out of firm databases on issues related to the above.

8. Coordinates write-offs of aged or otherwise uncollectible invoices.

9. Responds to audit requests.

10. Facilitates accuracy in year end cash targets/forecast by communicating with Billing, Billing Lawyers and financial managers about issues that will impact collection of inventory prior to December 31st.

11. Work on multiple special projects as needed.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

o Minimum Associates degree in Business, Accounting or Finance, or equivalent work experience required, higher degree preferred.

o Minimum two years experience with professional services time and billing software such as Elite Enterprise, Aderant Billing Expert or Elite 3E is preferred.

o Minimum two years experience with professional services inventory management software, such as ARCS from Minisoft or *Collect from Select Associates is preferred.

o Minimum two years experience in a professional services environment (legal, accounting, consulting, engineering, etc) working in a Finance department collections role.

o Demonstrated proficiency with Excel spreadsheets required.

o Excellent verbal, written, negotiation and interpersonal skills.

ESSENTIAL CAPABILITIES:

o Demonstrates exemplary customer service while always mindful of process improvement.

o Assertive, proactive, courteous and professional. Responds timely to requests for assistance.

o Prioritizes, handles multiple tasks simultaneously and is flexible.

o Has a keen eye for detail and can readily identify issues that will impede a process.

o Demonstrates initiative, an analytical thought process, critical thinking and a consistent ability to identify and communicate opportunities to improve existing processes.

o Accurate and timely with completion of all tasks.

o Thorough and follows through on assigned projects and tasks.

o Works in a team environment and collaborates with others across the firm.

o Works effectively with multi-office responsibility as well as a culturally and educationally diverse environment.

WORKING CONDITIONS:

o Normal office environment. Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. It is likely that this role will require more than standard hours during month and year-end closings and during special projects.

o The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of responsibilities and requirements.