Collection Agent Job at Altus Receivables Management Inc.
Altus Receivables Management Inc. United States
In business for 25+ years, Altus Receivables Management is the largest commercial only, business to business (B2B) collections company in North America. We help companies gain new levels of confidence and control over their credit to cash cycle by combining our advanced technology with the largest international network of trained, certified professionals to streamline collections at the highest levels of security and compliance.
At the heart of our advanced technology is a powerful, customer-focused collection automation system called ARM STRONG. Built on Salesforce.com, the world’s #1 cloud-based customer relationship management (CRM) software, ARM STRONG automates and streamlines key functions of the debt collections process, reducing costs and boosting cash flow performance at every level. We are a very proud company with very high team member tenure, very high employee satisfaction and a positive culture built upon interpersonal respect and a passion for driving maximum results for our business to business clients. Come help us grow!
Job Overview:
To collect payments or communicate/resolve issues from debtors. Collector will collaborate with clients, sales and peers on delinquent accounts. The primary role is to contact debtors by phone, mail or email. Upon contact collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.
Responsibilities & Duties:
- Minimum of 80 outbound/inbound calls
- Negotiate payment in full or secure a payment arrangement
- Create a sense of urgency on non-paying debtors
- Work closely with Client Support Representative to resolve disputes
- Maintain a positive attitude
- Remain respectful to debtors & peers
- Strong work ethics and integrity
- Prioritize time management
- Remain professional at all times
- Meet/exceed monthly phone, activity & fee quota’s
Compensation:
$12.98 per hour PLUS commission and bonuses (average commission ranges between $400 - $600 monthly)
Comprehensive benefits package, including health insurance, 401k, and paid time off.
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