JOB SUMMARY
The Clinical Launch Director will support the commercialization of THINK Surgical’s new, groundbreaking robotic technology in the Orthopedics space. They will be responsible for creating a training program to educate and train hospital staff and surgeons to independently use our robotic technology in the operating room (OR) without clinical support from THINK Surgical (i.e., self-sufficiency). The Clinical Launch Director will also build and lead a team of Clinical Launch Specialists who will carry out the training program. The training program may be executed in several different environments, including the OR, cadaver labs, sawbones labs, virtual reality, etc. It is important that the Clinical Launch Director incorporate virtual reality into the training program with THINK Surgical’s vendor, Osso VR. The candidate must be able to work in a fast paced, high stress environment. Previous OR experience is required, and previous robotic training experience is a plus. Must have proven experience in clearly and concisely presenting technical information to surgeons, staff, and other hospital employees and success in leading teams clinical training of medical devices.

DUTIES & RESPONSIBILITIES

• Develop a training program to enable surgeons and OR staff to independently use THINK Surgical’s robotics technology in the OR. This will require actively seeking input and review from other groups within THINK Surgical.
• Establish a team of Clinical Launch Specialists and other employees who can carry out the training program.
• Capable of executing the training program to personally train orthopedic surgeons and operating room staff on all aspects of our robotic offerings.
• Work with new customers to establish complete product adoption and high utilization. Institute processes and procedures to improve product adoption and high utilization.
• Provide technical assistance on THINK Surgical’s robotic technology during total joint replacement surgical procedures.
• Keep abreast of and understand changes made to THINK Surgical’s robotic technology and, where necessary, update training for Clinical Launch Specialists and the training program to address such changes.
• Support the field sales team by training them on use of THINK Surgical’s products (e.g., TMINI and TCUVIS) on a regular basis to advance their product knowledge and selling skills.
• Assist the field sales team in demonstrating THINK Surgical’s products to surgeons and other customer prospects, and support demonstrations at customer sites, trade shows, THINK Surgical’s offices and other potential locations.
• Represent the company with the highest levels of professionalism to maintain our market brand/image as a world leader in medical robotics.
• Continue to advance knowledge base and become a clinical expert on all clinical aspects of the THINK Surgical’s robotic offerings.

SUPERVISORY RESPONSIBILITIES

• Hiring
• Onboarding
• Training
• Performance management of the Clinical Launch group

QUALIFICATIONS

Required:

• Bachelor degree in science or related field.
• 3-5 years Operating Room clinical support experience.
• Excellent verbal and written, interpersonal and presentation communication skills.
• Must be capable of making decisions quickly in a high-pressure setting.
• Must demonstrate confidence, trust and a high level of product knowledge.
• Excellent organizational skills and attention to detail.
• Strong analytical skills, initiative, judgment and problem-solving ability.
• Excellent computer skills, including Windows, word processing, spreadsheet, and presentation software.
• High level of integrity and work ethic.
• Knowledge of good manufacturing practices (GMP) and applicable Quality System Standards.
• Attendance and Punctuality are essential functions of the position.

Preferred:

• Experience with orthopedic instrumentation systems, surgical robotics, or surgical navigation systems.

COMPETENCIES

• Drives vision and purpose
• Decision quality
• Drives results
• Plans and aligns
• Being resilient
• Organizational Savvy
• Strategic Mindset
• Builds effective teams

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to remain in a stationary position and operate office equipment for a prolonged period of time.
• Physical activities include, but not limited to constant manual dexterity, moving about the work site, and/or handling objects weighing up to 20 lbs.
• Other infrequent physical activities include, but not limited to, positioning self to complete assigned tasks, and ascending/descending floors and/or ladders.
• Occasionally work around moving mechanical parts.
• Must be able to work in a schedule that commensurate with business operation, including work during weekends, holidays and/or times outside of normal business hours.
• Must be able to travel as business necessitates (up to 50 %).

Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Actual compensation offered will depend on several factors including but not limited to geographic location, work experience, education, skill level, and/or other business and organizational needs. Base pay is one part of compensation, and this role may be eligible for discretionary bonuses/incentives.

THINK Surgical, Inc. also participates in E-Verify, a web-based system that allows THINK to confirm an employee’s eligibility to work in the United States.


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