Saturday - Monday 12 Hour Shift.

Tuesday - Friday 10 hour Shift.

The Intake Coordinator is responsible for managing and implementing systems, particularly inquiry/intake calls, client screenings, admissions and contacts with utilization reviewers and case managers. He/she is also responsible for working with the admissions and facility staff to assure exceptional client and community satisfaction.

2. EXPERIENCE:

Prefers at least One to Two years’ experience in the field of chemical dependency/substance abuse and/or psychiatric setting.

4. SKILLS /ABILITIES/COMPETENCIES:

Customer Service

Knowledge of the Principles and Practices of the Substance Abuse Industry

Adheres to the facility ethics code.

Demonstrates Proficiency in Communication & Written skills.

Knowledge of State & Federal Statutes Regarding Client Confidentiality laws.

Knowledge of Drug-Free Workplace

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

1. Monitors SalesForce on a consistent basis to check for pending admissions.

2. Creates potential admission files in Kipu.

3. Upload VOB, Pre-Admission Screening, demographic information, insurance information, marketer/referral information in Kipu.

4. Assists in obtaining necessary consents, identifications, and financial documents needed to admit patient.

5. Converts Leads to Admits in SalesForce.

6. Updates whiteboard to include travel information, projected bed, patient description, and phone number.

7. Assists with intakes, as needed.

8. Participates in all staff meetings; responsible for obtaining information if not in attendance.

9. Approaches clients/family members, significant others, and visitors with a respectful caring manner to convey a sense of concern and warmth.

10. Delivers care in a non-judgmental and non-discriminatory manner, sensitive to client and staff diversity.

11. Seeks corrective criticism and has the ability to evaluate suggestions objectively.

12. Attends in-services and educational training as necessary and as assigned.

13. Maintains updated competencies required to perform client assessments

14. Seeks out learning experiences and incorporates new knowledge into practice.

15. Assists with coordinating travel with BHT supervisors.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 3x12
• 4x10
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Baldwinville, MA 01436: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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