Job#: 1312815

Job Description:

*Support Specialist*

Apex Systems is sourcing for a Support Specialist for one of our largest clients in Palm Beach County. The ideal person will come from a customer service background, bilingual in English and Spanish and willing to work a flexible schedule. Please see the details of the role below. If you are interested in hearing more about the opportunity send and updated copy of your resume to John Baer at jbaer@apexsystems.com and title it "Support Specialist Opening".

**This client requires this team to work all shifts on a weekly rotating schedule since their customers are on all time zones. 1 shift is 100% onsite and the other 2 shifts are 100% remote. See below for the different shifts.**

Shifts:
9:00am - 6:00pm onsite
12:00pm - 9:00pm REMOTE
2:00pm - 11:00pm REMOTE

Pay Rate:

$18.50/hr for level 1 and $24/hr for level 2.

Project Details

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis
• Analyzes complex billing problems and researches for solutions
• Performs other job-related duties as assigned

Day to Day Responsibilities/typical day look like:

• This position will be responsible for providing support to our customers (residential solar installation companies). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have.
• Help customers who are using their software to design solar projects and different solar financing options.
• Communicate via chat, phone and email.
• Work with sales, onboarding, & credit teams

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Employee Type:
Contract

Location:
North Palm Beach, FL, US

Job Type:
Engineering and Technicians

Date Posted:
December 1, 2022