Client Services Case Manager Job at Harbor Health Services, Inc.
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Client Services Case Manager works as part of the Client Services Unit and provides ongoing case management, treatment adherence support and supportive referrals for patients Living with HIV/AIDS receiving care at the health centers affiliated with Harbor. The Case Manager assumes an important role working closely with the primary care providers, infectious disease providers, and other health center staff to coordinate medical and social services. The Case Manager is responsible for developing, implementing and evaluating case management needs and care plans to address psycho-social issues and the case management needs of patients living with HIV/AIDS receiving care at the health center.
This is a grant funded position, located at the Daniel Driscoll-Neponset Health Center.
Job Duties:
Required/Preferred Education, Experience and Skills:
Job Duties:
- Provides Intake, Assessment, Individual Service plans and ongoing case management for patients living with HIV/AIDS.
- Practices under DPH, HRSA HAB, and BPHC case management standards of care and periodically evaluates and ensures that standards are met.
- Regularly assesses case management services and identifies areas of growth and improvement.
- Coordinates health and social services for clients.
- Evaluates progress toward service plan goals & objectives and ensures eligibility requirements are met and documented.
- Assures that clients are connected to needed community services as well as financial benefits/entitlements.
- Empowers clients for self-advocacy as appropriate.
- Actively participates in assigned continuous quality improvement activities for case management program
- Conducts off-site client social services and health visits when appropriate.
- Establishes & maintains relationships with outside community agencies providing useful services for clients.
- Contributes to the collection and maintenance of demographic and service utilization data for grant and contract requirements as appropriate including monthly reporting.
- Collaborates with medical and other staff to develop and implement patient care plans via multidisciplinary case conferences and individual provider meetings.
- Timely and accurately records necessary and pertinent data in client’s medical record following HHSI policies and procedures.
- Engages patient to help manage appointments and referrals and maintains monthly outreach to patients for engagement.
- Attends monthly department meetings, mandatory and non-mandatory trainings, and conferences
- Assists clients in accessing core and supportive services of medical transportation, mental health referrals, oral health care and nutrition.
- Participates in annual Part A BPHC Site Visits, and HRSA Site visits and contributes to preparations of audit.
Required/Preferred Education, Experience and Skills:
- Bachelor’s degree in Social Work, Human Services or related field required
- One year of Case Management experience.
- Ability to work independently and cooperatively as part of a multidisciplinary team.
- Ability to prioritize, organize and schedule busy work days.
- Basic business writing skills, basic skills in effectively using Microsoft Office applications including Word, Excel and Outlook.
- License in Social Work (LSW) or LADC (License in Alcohol and Drug Counseling) or Five Years of experience in Case Management for the BA/BS degree or Master’s Degree in Psychology, Human Services, Social Work, Education or closely related field for professional experience.
- BLS (Basic Life Support for Healthcare Providers) Certification required at hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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