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Client Service Specialist Job at Suveto Operations NH LLC

Suveto Operations NH LLC Manchester, NH 03103

Description:

Our professional and courteous health care team at Best Friends Animal Hospital aspires to excellence in medical treatment, quality and client service. We utilize cutting-edge knowledge, equipment and techniques to care for your pets and exceed your expectations. Further, we recognize the bond between people and pets and treat them as part of the family. We love pets!

Our Client Service Specialist will:

  • Deliver exceptional customer service creating memorable and positive experiences for our clients whether in person, via email, or over the phone.
  • Prioritize and execute multiple requests/tasks simultaneously.
  • Tactfully manage stress levels including working through emotional situations with grieving clients.
  • Oversee the appointment calendar; differentiate routine vs. emergency/urgent cases.
  • Entering client, patient, and financial data into computer systems.
  • Generate invoices, process payments, and clearly explain charges to clients.
Requirements:


Excellent teamwork and communication skills.

  • Seamless phone etiquette.
  • Ability to maintain a positive attitude and stay calm under pressure.
  • Compassionate, dependable and detail-oriented.
  • Honest, energetic, and accountable.
  • Desire to improve professionally and personally.
  • 1 year of previous front office and/or customer service experience in a veterinary hospital preferred.
  • Veterinary Software knowledge is a plus



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