Client Service Manager/ Manager On Duty Job at Elite Sports Clubs
Elite Sports Clubs has an exciting opportunity as a Client Service Manager/ Manager On Duty to become an integral part of a fast-paced, growing company. At Elite, we’re all about families, friends, fitness, and fun! We believe it’s easier to get and stay fit when you look forward to joining friends and staff who share the same goals.
Job Description:
Reporting to the General Manager, the Manager On Duty (MOD) will help ensure the smooth and efficient operational procedures within all departments enabling Elite Sports Club to provide the highest level of customer service. The main focus of the MOD is on the front of the house operations to ensure effective day-to-day activities when a General Manager is not in house. The MOD must be able to multitask in a fast-paced environment, meet strict deadlines, communicate effectively with management and provide superior customer service to our members and guests.
Perform an hourly club walk through/audit to ensure the club presentation is of the utmost quality as it relates to cleanliness and operational functionality.- Aid departments as needed in order to provide world class hospitality to our guests.
- To be the front-line manager and ensure excellent member service by providing information, resolving problems and answering questions for members & guests
- Help to supervise, manage, and optimize special events or rentals.
- Administrate and manage the club’s schedules on a daily, and shift to shift basis.
- Identify and submit work orders on a daily basis
- Become the point person in club radio calls to help facilitate solutions
- Manage the digital signage throughout the club (remove old/expired messages and insert new/upcoming messages)
- Complete knowledge of the club software systems to include scheduler, reports, etc…
- Assist in training and supervising all team members while department heads are not present by helping delegating projects and responsibilities
- Educate team members and members of the proper company policies and procedures
- Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness
- Acts and makes decisions in the best interest of the club
- General work schedule will be evenings and weekends.
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