Transfinder experiencing rapid growth and expanding our leadership team! We are hiring a Client Implementation Manager to lead our newly formed enterprise implementation team.

What you’ll love about Transfinder

· Work with the most advanced technologyin our industry.

· Team focused. You will not find better teammates anywhere.

· Open-door management and an entrepreneurial spirit.

· Strong belief in work-life balance.

· Work remote.

· Multiple Best Places to Work awards!

What will you be doing

As a first line -leader within the Client Services Department, the Client Implementation Manager is charged with managing a team of dedicated Client Project Managers to ensure successful outcomes for enterprise level client implementation projects.

The Client Implementation Manager builds relationships and works closely with all Implementation, Support and Client Relations teamsto define process, ensure visibility into the status of implementation projects,and manage handoffs between each team. The Client Implementation Manager acts as an exceptional client advocate as issues arise during an implementation, work cooperatively in a team environment, and maintain a positive influence over the team.

· Promote an atmosphere that encourages collaboration, optimism and dedication.

· Intake and ensure proper resourcing for all client implementation projects.

· Perform regular account reviews with Client Project Managers to provide guidance and generate successful outcomes for client implementation projects.

· Leverage a data-driven approach to ensuring the overall health of client implementation projects, to proactivelyidentify clients in need of additional assistance, and to provide visibility for internal stakeholders into the status of current implementation projects.

· Understand Transfinder’s overall vision and business strategy, to provide effective direction with regard to the implementation process for new and evolving products.

· Serve as the primary point of client escalation for all enterprise implementation projects, as required.

· Ensure proper documentation of all implementation activities.

· Working collaboratively with senior team members to ensure all implementation team members have the product and process knowledge required to provide exceptional client experience.

· Identify and develop methods for promoting the professional growth of enterprise implementation team members.

· Collaborate with sales personnel to construct project plans and process summaries to support RFP responses and/or other business development activities.

· Create and execute strategies to create successful outcomes for struggling or at-risk clients.

· Provide regular reports on strategic implementations and overall team performance to the Director of Client Services.

· Complete other assigned duties and projects as needed

Must have experience

· 5+ years of client-oriented software project management experience, or equivalent experience.

· Demonstrated experience working on complex enterprise level projects.

· Proficiency with standard Microsoft office applications.

Nice to have experience

· 3+ years of direct management experience, ensuring overall team effectiveness and ongoing professional development.

· Experience using CRM products to support the execution of internal process.

· Experience managing vendor and contractor relationships to meet client needs

Useful soft skills

· Possess outstanding project managementand client relations skills required to effectively manage software/hardware implementations with all levels of personnel and management.

· Ability to execute and succeed without direct or constant supervision.

· Ability to make recommendations, as opposed to only identifying problems.

· Ability to effectively lead a team of senior professionals.

· Exceptional interpersonal and conflict resolution skills.

· While this is not a technical role, a strong candidate would demonstrate the ability to understand and interpret technical concepts while showing an aptitude for learning new systems, skills and technologies.

· Effective communicator, both written and verbal.

· Ability to create and lead both large and small group presentations.

What do we do

Transfinder’s mission is to provide superior value for their clients by delivering faster, safer, and smarter solutions. Transfinder has built the safest, most efficient transportation management and communication solutionsdesigned for school districts and municipal governments, and their stakeholders. Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity, and mutual trust. Used extensively by more than 2,000 school districts and municipalities in 47 states.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• To confirm - We are looking for employees to work remotely from Texas or New York State. Do you reside in either state?
• What's the total compensation range that you are looking for?

Work Location: Remote

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