The Client Care Coordinator (CCC) delivers on our mission to change the way the world ages by making positive, powerful impacts on clients, their families and our community.

You will join our team to provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in Live-In care. We embrace a positive, balanced approach to aging centered on the evolving needs of older adults.

We provide the BEST training for client care coordinator in the industry. We train you in our proprietary Balanced Care Method and Cognitive Therapeutics Method.

Client Care Coordinators (CCC) are primarly responsible for support and training of caregiving staff through a variety of activities including both in office and client home settings . Lead caregivers are also responsible working in the feild as a caregiver on new clients starts or when the need arises .

• Provide direct client care by filling in on assignments , which includes but is not limited :
• Assistance with exercise , Activities of daily living (bathing , personal hygiene, dressing, etc .) ,Household services essential to a healthy home enviorment (meal prep, light housekeeping ,personal errands laundry etc.) Functions within the limitations of invidual assignments .
• Provides companionship and socialization .
• Assist with meal planning , purchase of food ,and food preparation .
• Assist to live clean , safe enviorment
• Knows follows infection control policies including poper handwashing techniques.
• Mainintain apporiate communication with the Admininstrator , Client Care Manger , Supervisor , or Director of Operations (written verbal).
• Assists in the access to and documentation of medications that are self - administered by the client .
• Reports any observed or reported changes in the clients condition and/or needs to Administrator, Client Care Manger , Supervisor , or Diret of Opertaions .
• Follows the reorting guidelines on the individualozed Service Plan .
• Documents care provided and completes the forms required for the clients record .
• Completes the apporiate records to document care given and pertinent observations .
• Submits documentation per Agency requirments .
• Promotes personal saftey and a safe enviorment for clients by observing infection control policies , following Agency guidelines and reporting unsafe situations of the Administrator , Client Care Manger , Supervisor ,or Director of Operations .
• Demonstrates safe practice in the use of equipment . Does not use equipment until orientation about its operation has been provided .
• Notifies supervisor of educational needs .
• Maintains confidentality in all apects of the job . Attends in- service programs to meet complaiance requirements .
• Identifies learning needs to Administrator , Client Care Manger , Supervisor , or Director Of Operations .
• Performs other related duties and responsibilities as deemed necessary .
• Treats clients and families with respect .

Lead new client start of care sevices

• Introduction of caregivers
• In home orientation / training of caregiver
• Direct client care either with assigned caregiver or independently if caregiver not assigned .
• Other start of care services as necessary to ensure quality client experience .

Caregiver field supervisor

• In-home client caregiver visits to evaluate enviorment , work performance ,and client satisfaction .

In-home and in- office orientation /training of caregivers

• Train caregivers on proper care techniques and company policies and procedures
• Ensure caregiver is capable of performing care responsibilties in a safe and appropriate manner .

Caregiver Recruitment

• Assist with recruiting activities including Job fair events and attending recruiting events .

Caregiving scheduling assistance

• May need to assist Employee Care Manger with scheduling caregivers to .
• In office support including caregiver orientation training events , answering the phones greeting visitors , maintaining office including cleaning duties , inventorying supplies needed . This position may require you to travel up to 75% reimbursable local travel .
• Schedule may vary day to day as priorities change .

The CCC must be available to our clients, referral sources and internal staff during regularly scheduled On Call rotations and as needed for nights, weekends and holidays. The CCC’s responsibility can be broken down into three main clusters – client acquisition, client retention, referral source marketing.

Required education:

• BSW with 4 years experience or MSW or LVN with 4 years experience or RN

Preferred experience:

• Home Care or Health Care related field: 3 years
• Customer Service: 3 years
• MSW: 1 year or RN: 1 year

Required language:

• English

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekend availability

Work setting:

• Clinic
• Inpatient
• Long term care
• Office
• Outpatient

Experience:

• Nursing: 5 years (Preferred)
• Case management: 10 years (Preferred)

License/Certification:

• driver's license (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

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