For 36 years, we’ve served our community, helping Delaware and Maryland residents recover from fire, water, and mold disasters. We understand helping our community starts by supporting each other. This is why we at C&B Complete Cleaning and Construction offer competitive pay, comprehensive benefits, and a team environment focused on learning, personal and professional growth, and winning as a team.

What makes our team different....

• The Team – We’re a family-owned company with a great reputation. We have quarterly events where team members and their families have fun whether a pool party, playing put-put golf, or get-together for a crab dinner!
• Financial Rewards - While “thank you” and recognition are a part of our culture, we also understand the importance of monetary rewards. Working toward company goals, everyone is eligible to receive a monthly incentive when we hit our goals (and we do!).
• The Work – Rewarding. When disaster strikes, our customers look to us for support.
• Commitment to Growth – We, as a company, are growing. So, it’s important we hold ourselves accountable to growing individually, personally and professionally. C&B Complete has a company book club, which contributes toward continuous education and learning opportunities for employees.

What you'll be doing:

Acting as the primary point of contact for our customers throughout the entire restoration process (from the initial call for help to project completion), the Client Care Coordinator both coordinates and navigates the restoration for our customers. Day-to-day tasks can include:

• Coordinating and scheduling through job completion
• Answer on incoming phone calls and dispatch to the appropriate party
• Follow through / steps as required on any new claim intake ensure all meeting, dates, notes and documentation are done
• Assess situation to begin communication with department(s) and specific required participants
• Monitor and update jobs in DASH (company software), making sure the job flows efficiently through the company process with a review of relevant dates
• Client Care Daily Calls – follow up with homeowner after each day’s work has been done to ensure it was to their satisfaction and review next day’s schedule
• Ensure notes in both jobs and to the contact in Contact Manager as required
• Monitor Company Compliance
• Assist in the Accounts Receivable process
• Answer inquiries
• Follow all Company policies, procedures, and processes
• Direct report to the Office Manager
• Participate in the office on call rotation
• Assist with marketing events and promotion
• Other duties and tasks as assigned

Ideal experience to be successful in this role:

• Excellent written and verbal communication skills
• 3+ years quality customer service (preferably by phone)
• This is an in-person position in Frankford, DE. Candidates must have reliable transportation to and from work M-F, 7:15am – 4:30pm with occasional overtime.
• Client Care Coordinators rotate an on-call shift every 5-6 weeks where they are responsible for answering after-hours calls (compensated for on-call availability and with each new job taken after-hours).

About the pay and benefits:

• $35,000-$48,000 per year DOE
• Benefits include medical, dental, PTO, paid holidays, vision, a gym membership reimbursement, company discounts!
• Employees are also eligible to participate in a SimpleIRA with 3% company match!

We are excited to learn more about you. Apply today!

Job Type: Full-time

Pay: $35,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Frankford, DE 19945: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What about the Client Care Coordinator position appeals to you?

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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