Summary:

The Classroom and Technical Support Specialist provides technical support, maintenance and training for all classroom and lab technology, including setup and management of all audio-visual equipment. This position works collaboratively with the Help Desk as a first point of contact for university questions about technology and provides operational support for all technology equipment. Some tasks may need to be performed during evening and weekend hours.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties and responsibilities.

• 
  Troubleshoot and resolve Tier 1 and Tier 2 issues relating to hardware, software, network and other computer-related technologies in person and remotely.
• Maintain secure and standards-based OS and application loads and patching for classroom and office Windows computers using Microsoft Deployment Solution, PDQ Inventory, PDQ Deploy, WSUS, Microsoft Intune and other systems.
• Maintain secure and standards-based OS and application loads and patching for classroom and office Macintosh computers using JAMF, Microsoft Intune and other systems.
• Deploy and retrieve computers and equipment to and from offices on campus.
• Troubleshoot and coordinate repair of printers with our print fleet vendor.
• Maintain University computer, equipment and software inventories
• Manage Active Directory group membership and file share access.
• Document and provide training on classroom technology and setup for faculty, staff and students.
• Maintain classroom technology.
• Approve and print ID cards.
• Train, help supervise and mentor helpdesk student workers.
• Other duties as assigned

Education and/or Experience:

• An Associate degree in an IT related field is preferred or 1 year of work experience in a relevant technical field.

Language Skills:

• Strong verbal and superior written communication skills
• Ability to read, analyze and interpret complex documents
• Ability to effectively interact in all situations with faculty, staff and other University stakeholders

Mathematical Skills:

• Ability to add, subtract, multiply and divide all units of measure
• Ability to calculate figures and amounts
• Ability to use a calculator

Reasoning Ability:

• Ability to manage stress with multiple competing priorities while maintaining a positive attitude and affect.
• High energy level, self-motivated, and self-directed to design and complete complex projects.
• Skilled in independent decision-making and critical thinking
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems

Computer Skills:

• Technical experience with audio-visual equipment required
• PC and Mac experience including hardware and software maintenance
• Proficient in Microsoft Office

Other Qualifications:

• The employee must be able to lift up to 50 lbs.

To apply for this position, please visit https://www.stritch.edu/About/Careers-at-Stritch.

Cardinal Stritch University is a Catholic, Franciscan university rooted in four key Franciscan values: creating a caring community, sharing compassion, reverencing creation and peacemaking. Our mission is to transform lives through value-centered education.

A criminal background check is required prior to employment.

In compliance with the amendments to the federal Clery Act concerning annual security reports, all potential job applicants are free to view Cardinal Stritch University's annual Campus Crime Statistics here.

In compliance with the amendments to Title IX which prohibits discrimination on the basis of sex and gender in education programs, all potential job applicants are free to view Cardinal Stritch University's Title IX policies here.

Equal Opportunity Employer (EOE)