Claims Service Specialist I or II CT Team - Hybrid Job at Arbella Insurance Group
Join a Best Place to Work Company!
Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place.
What will you do?
Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.
Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims.
What will you need?
oral and written communication skills
High levels of performance will be recognized and rewarded!
You are valued.
At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way.
We value work-life balance, so our work schedule is 36.25 hours per week. Claim Service Specialists are given in-depth career training and a knowledgeable, experienced mentor. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
Summary:
Under frequent supervision, investigate and resolve first and third party material damage, PIP and BI claims which may involve coverage, liability, damage and legal issues.
The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors.
The Candidate will be hired at the right level pending skills and work experience.
Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place.
What will you do?
Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.
Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims.
What will you need?
- A true commitment to customer service excellence through positive,
oral and written communication skills
- Highly effective time management skills
- Strong attention to detail, accuracy, fairness and impeccable organization
- A passion for helping others
- Some customer service work experience preferred
High levels of performance will be recognized and rewarded!
You are valued.
At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way.
We value work-life balance, so our work schedule is 36.25 hours per week. Claim Service Specialists are given in-depth career training and a knowledgeable, experienced mentor. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
Summary:
Under frequent supervision, investigate and resolve first and third party material damage, PIP and BI claims which may involve coverage, liability, damage and legal issues.
The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors.
The Candidate will be hired at the right level pending skills and work experience.
Key Responsibilities
- Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
- Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. This may include visiting the accident location to examine, photograph and diagram physical facts and conduct neighborhood canvasses.
- Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
- Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system. • Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly.
- Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
Requirements
- Some work experience in auto damage claims highly preferred (first party damage, liability investigation, third party material damage).
- Sound customer service, collaboration and communication skills needed
- Candidate must be detailed oriented with a strong time management skills
- CT Adjusters licensed highly preferred but not mandatory to start. Candidate will need to complete this license within 3 months.
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