CLAIMS REPRESENTATIVE Job at Dollar General
Company Overview:
Duties & Responsibilities:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we’re still growing. Learn more about Dollar General at www.dollargeneral.com.
Job Details:
General Summary:
Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims
Duties & Responsibilities:
- Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file.
- Evaluates monetary exposure of claim utilizing professional experience and investigative skills.
- Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results.
- Develops and maintains a proactive strategic plan of action for the life of the file.
- Maintains a working knowledge of general liability laws and statutes for multiple states.
Knowledge, Skills, and Abilities:
- Excellent written and verbal communication skills
- Strong organizational and detail-oriented skills and ability to prioritize
- Ability to meet deadlines
- Ability to handle confrontational situations in a mature and professional manner
- Working knowledge of Microsoft Office applications
- Ability to work in a team environment
Work Experience &/or Education:
Bachelor’s degree preferred. Two to four years’ experience required. Extensive insurance claims background with emphasis on auto liability bodily injury, premises liability or general liability.
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