Claims Advocate/Paralegal

The Claims Advocate/Paralegal is responsible for supporting the senior members of the team by drafting client communications and communications to the U. S. Department of Veterans Affairs (VA). This dynamic position requires superior written and verbal communication skills, strong attention to detail, and the ability to work independently as well as in a fast-paced team environment. This position offers quickly emerging opportunities for advancement. A successful candidate will be organized, accountable, take direction and feedback well, and able to multi-task in a collaborative environment.

Essential Duties & Responsibilities:

• Manage a high-volume caseload;
• Communicate by telephone with VA, clients, clients’ families, medical providers, etc. according to protocol;
• Develop and apply knowledge of VA appellate system to client interactions;
• Navigate client cases and files to answer all status inquiries;
• Create positive interactions with clients to maintain client satisfaction;
• Forward appropriate inquiries to the corresponding VA Accredited Representative, Team Lead, and Claims Advocate;
• Draft basic correspondence to clients and the VA;
• Update case management system with all correspondence, completed work, contact information, and other information needed for record-keeping purposes;
• Complete forms and releases with clients to obtain medical records, Social Security records, service records, and other necessary records and information;
• Ensure that all documents listed in VA decisions are present in client files;
• Ensure VA is working on clients’ pending claims and appeals;
• Complete applications for claims and appeals;
• Attend weekly or as-needed training sessions;
• Attend scheduled and unscheduled meetings.

Education & Experience:

• High School degree required; Bachelor’s degree preferred
• 2+ years of related experience and/or training; or equivalent combination of education and experience preferred but not required
• Customer service and/or office experience preferred but not required
• Fluency in English; Bilingual in Spanish is a plus
• Basic knowledge of Microsoft Office, Outlook and Adobe Acrobat

Work Schedule/Hours:

• This is a full-time remote position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST (7:00 a.m. to 3:30 p.m. CT) or 8:30 a.m. to 5:00 p.m. EST (7:30 a.m. to 4:00 p.m. CT) with a 30-minute lunch period.

Compensation & Benefits:

• Starting annual salary is $42,500
• Comprehensive benefit plans including, health, disability, and life insurance; 401(k) retirement plan; paid time off; a gym reimbursement program; and much more.

*Please attach resume and cover letter for your application to be considered.

To Work Remotely:

• This role is offered only in a remote capacity for those residing in Houston, Texas. 1-month of paid training will be completed remotely as well.
• Must have reliable access to internet and internet router.
• Please only apply if you are located in Houston, Texas. All applicants located in other states will not be considered at this time.

Job Type: Full-time

Pay: $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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